LIST OF TOPICS
Below is a full list of the topics we offer. All programs are tailored in title, content and length to meet your needs. Programs can be presented in varying lengths -- from a brief keynote address, to a short workshop, to a half-day or full-day program. Many topics also work well as multiple day seminars. For short descriptions of our most popular topics see our program overviews.
Personal Excellence
• Take This Job & Love It!
• Overcoming Negativity in the Workplace
• Surviving and Thriving During Times of Great Change
Time & Stress Management
• Keeping Cool, Calm, Collected & Healthy
When the Pressure Is On
• It's About Time . . . To Gain Control of Your Time & Life
• Managing Multiple Priorities
Leadership & Management
• Creating Excellence for Yourself & Your Organization
• Using Leadership Skills to Influence & Direct
• Managing the New Workforce
• Leading the Four Generations at Work
• Motivating & Inspiring Employees
• Coaching & Mentoring
• Flexing Your Leadership Style -- With
Situational Leadership
• Communication Strategies for Managers
• Management Skills for New Supervisors
• Conflict & Confrontation for Managers
• Leading During Times of Great Change
• Creative Thinking & Problem Solving
• Managing Multiple Priorities
• Communication Strategies for Managers
• Conflict & Confrontation for Managers
Communication
• Communication: Up, Down, Across, Inside & Out
• Building Confidence, Composure & Competence
• Communicating Assertively
• Enhancing Communication Through Understanding
Styles
• Emotional Intelligence in Today's Workplace
• Dealing with Difficult People
• Turning Conflict Into Productivity
• Bridging the Gender Gap
• Communication Strategies for Managers
• Conflict & Confrontation for Managers
Teamwork
• High Performance Teamwork
• Leading High Performance Teams
Customer Service
• The Employee's Role In Service Excellence
• The Manager's Role In Service Excellence
• Serving Difficult People
• Communicating With Tact & Professionalism
On The Phone
• Quality Improvement Process
Meetings
• Facilitating Effective Meetings
• Meetings! Meetings! Meetings! Making Them Work!
• Effective Presentation Skills
Human Resource Management
• Human Resource Management
• Interviewing & Selection Based On "More Than
A Gut Feeling"
• Establishing Meaningful Measures
• Performance Management
• Discipline Skills for Managers
• The Manager's Role In Sexual Harassment Prevention
• The Employee's Rights & Responsibilities In Sexual
Harassment Prevention
• Valuing The Differences
• Advanced Administration Skills for Office Professionals