OVERVIEWS
Leadership / Management Topics
For all other topic descriptions, or to get more detailed outlines for any of our programs, please contact us at (425) 337-1838 or by e-mail.
CREATING EXCELLENCE FOR YOURSELF AND YOUR ORGANIZATION
Individuals, not organizations, create excellence. All organization excellence starts with one or more individuals having a vision and perseverance to make things better for themselves and their organization. This program provides information on what it takes to be an effective leader of a high performing team and how to empower others for greater results.
MANAGING THE NEW WORKFORCE
Today's workplace is unique. Never before has there been a workplace so diverse in so many ways. The leadership skills that worked in "old story" organizations will not work with today's employees. This program is about changing the way we lead to harness the energies of a diverse group of individuals to produce high performance outcomes.
MOTIVATING AND INSPIRING EMPLOYEES
For years managers have pondered strategies to increase the talents, drive and skills of those they manage. Questions such as how to increase cooperation among departments and teams, how to effectively delegate and ensure the work is done right, how to increase work productivity, and how to motivate employees to accomplish more than what is required have continually plagued managers. This program provides participant with information about what it takes to move from task management to being an effective leader who empowers others for greater results.
LEADING HIGH PERFORMANCE TEAMS
How do you get team members to get along, improve, grow, and go the extra mile? This program is designed to develop the necessary skills to lead an effective team by clarifying roles and responsibilities, managing individual differences and conflicts collaboratively and overcoming other barriers to high performance teamwork.
CREATIVE THINKING AND PROBLEM SOLVING
Managers and employees must not only make critical decisions as individuals but also must rely heavily on group input to make decisions as well. Today's professionals need to apply various methods to their problem-analysis and decision-making. No one approach will be valid in every situation. This program offers a variety of creative problem analysis and decision - making methods to respond appropriately to many situations.
COMMUNICATIONG STRATEGIES FOR MANAGERS
Do your instructions really sink in? Are you proactive about bringing sensitive issues to the forefront? Are you comfortable mediating disputes? When you speak in meetings, do people pay attention?
Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. This program is for managers who want to maximize their positive impact on others, enrich the quality of their relationships and increase their effectiveness on the job.
COACHING, COUNSELING & MENTORING
Good coaching and mentoring skills let you empower your people without setting them adrift, keep them on track without riding herd, and push them to be their best, without pushing them too hard. This program gives managers the necessary tools to facilitate work processes by mentoring, counseling and coaching their employees. It will also provide the skills and tools to resolve performance problems and develop employees to their full potential.
PERFORMANCE MANAGEMENT
Perhaps one of the most difficult situations faced by directors, managers and supervisors in any organization is the performance evaluation feedback and review session. Most managers are uncomfortable with the prospect of giving feedback, positive as well as negative. Yet managers, supervisors, and employees at every level of the organization have a need to know how well they are doing. This program is designed to give the manager the necessary skills in conducting each of the stages in a performance appraisal process - initial goal setting, coaching, progress review and the final performance appraisal discussion.
YOUR ROLE IN SERVICE EXCELLENCE
Ever wonder how an organization can get its entire work-force eating, sleeping and breathing customer service -- especially in an age when common courtesy, extra effort and empathy are in short supply? This program gets to the heart of the service mentality people must adopt if quality is to happen in their organization. It pinpoints how to meet the needs of your customers, and how to create customer satisfaction, manage interactions, and how to take the lead in building customer relationships.
MEETINGS, MEETINGS, MEETINGS . . . MAKING THEM WORK
A well-organized, well-managed meeting can save time and increase productivity by bringing together a group of people intent on exchanging information that can move the organization forward. This program will help you to improve your handling of meetings -- whether you are attending as a participant or as the chairperson. You will gain the tools needed to help orchestrate everything from team meetings, to brain storming sessions, to action plans.
