(NOTE:  All programs have been presented in varying lengths ranging from 15-minute keynote presentations, to full-day and multiple day sessions.  Detailed outlines provided upon request.)

Got the Monday morning blues that don't disappear until Friday? Dread the drive to work? Dread the thought of the workday routine? Can't stand the office politics? Can't stand the negative coworkers? Can't stand the difficult customers? How can you combat these negative feelings and begin to view your work as more than the avenue to paying the lousy bills? When negativity goes unchecked, communication, teamwork, loyalty, morale, and productivity suffers. This program will show you how to stop the negativity in yourself by putting more passion and meaning in your work -- which in turn will give you the tools for dealing effectively with the negativity in others.

The effective individual is one whose ability to identify and creatively solve problems to make sound decisions has a dramatic impact on an organization's ability to improve productivity. The managers and employee must make critical decisions as individuals, but also must rely heavily on group input to make decisions as well. Today's professional needs to apply logical, systematic, and supportive methods to their problem analysis and decision-making. No one approach will be valid in every situation. This program offers a variety of problem analysis and decision-making methods to assist the participant in responding appropriately to situations.

Perhaps the most dramatic and potentially beneficial step in a team's growth comes from involving all members in problem solving and decision making. This program is designed to develop the necessary skills to move the organization to higher levels of teamwork as well as helping employees become effective team members.

Effective teams have two jobs to do: (1) They must accomplish their functional tasks with quality, and (2) they must establish and maintain collaborative, trusting relationships among team members so the work is accomplished by and with those team members, not in spite of them. This workshop will assist managers and leaders of troubled and well-functioning teams to identify ways their teams can accomplish both jobs better.

Managers and employees are in the "people business". The public image and viability of your organization and each of your employees depends on how effectively you can establish a vision and strategy for improvement of existing services and communicate that vision to internal and external suppliers, customers and employees. This program is designed to provide practical skills and strategies that can be implemented, immediately, and at no additional cost, in your organization to more effectively respond to customer's needs.

Ever wonder how an organization can get its entire workforce eating, sleeping, and breathing customer service -- especially in an age when common courtesy, extra effort, and empathy are in short supply? This program gets to the heart of the "service mentality" people must adopt if quality is to happen in their organization. It will show you how to create customer satisfaction, manage interactions, and how to take the lead in building customer relationships and resolving crisis situations.

Individuals approach the world based upon their perceptions of reality, and since each of us is unique, our perceptions of reality may vary greatly. All individuals choose, both consciously and unconsciously, the pattern of their interactions. Responses vary greatly depending upon an individual's past successes and failures.  This program is designed for you to gain more understanding of your interaction style and more understanding of how others see you. Such insight should lead to less defensiveness in your interactions, more willingness to accept differences in personal styles, and more effective working relationships.

Men and women respond differently to issues, and in these differences lies the potential for great strengths for the organization. Understanding style differences and learning to appreciate what strengths and needs both men and women bring to the workplace, will help you more effectively work with bosses, peers and employees of the opposite sex. This program takes a look at the research that has been done regarding gender differences in the workplace, and will show you how to adjust your "natural style" for improved working relationships and increased productivity.

You communicate interpersonally every time you interact with others. How effectively you do this ultimately determines how successful you become. This program focuses on how to be honest, direct and tactful in communicating with bosses, coworkers, employees, the public and any one else you come in contact with. You will learn how to manage conflict in a positive, assertive manner, and how to use listening, persuasion and negotiation skills to get the job done and move ahead in your career.

Conflict wreaks havoc on productivity, morale, motivation, and team effectiveness. This program will help you learn new ways of dealing more effectively with some of the more "challenging" people in your life. The skills work well whether you are dealing with bosses, co-workers, employees, or the public. In this program, you will learn how your own style impacts your ability to deal with conflict. You will be able to identify difficult people and strategies for effectively dealing them, and how to create more "win-win" relationships.

Think about the most respected executive secretaries, administrative assistants and support people you know. What is it that makes them so valuable to their organization? Outstanding executive assistants possess a variety of positive attributes. They are motivated, organized, project managers, adept at handling the pressure of multiple tasks, deadlines, and bosses. This workshop will provide practical, "hands on" ideas that will make you more productive, more valuable, and more satisfied in your job.

The ability to control your time is one of the most powerful skills you can ever develop. This program is designed on the premise that "it is not lack of time but lack of direction." The program emphasizes time as an important investment and how this investment can be made more efficient in small ways. This program will help you identify major time robbers, establish goals and priorities to manage time more effectively, and modify behavior patterns to improve time use.

Imagine what your life would be like if you could deal with all time pressures and stressful situations in a way that makes you healthier, happier and more effective? Would you be a better parent, boss, worker or friend? The ability to control your reaction to stressful situations is one of the most powerful skills you can ever develop. This program focuses on ways to cope with high pressure situations. You will learn to react to demands and crisis with less anxiety, and you will learn how to keep from taking your stress out on important people in your life.